I have a dual role here at MortgageDepot, while I provide essential administrative assistance, I’m also a licensed real estate agent. So my days are a mix of both depending on what is the priority on my to-do list. Before joining the staff here at MD four years ago, I sold high-end jewelry in New York City’s famed Diamond District.
Typically I begin each day by checking any leads and assisting with the transactions for sellers or buyers. I spend a significant amount of time doing the required verifications of documents submitted when applying for a mortgage or if the customer’s wish is to refinance their current mortgage. I’ve always thought of the mortgage industry as a great life opportunity because it offers growth on so many levels.
Whenever we have happy clients, I know that it means that we did something right and the service that we provided was excellent. As far as the changes I’ve seen during my work in the mortgage industry, some processes are much simpler now because of digital technologies. That is the single most important change I’ve seen. And that’s a change that is good for everyone!