I’d describe my official role here at MortgageDepot as a loan officer’s assistant that also focuses on compliance issues. These are reports that are required to be completed daily, weekly, quarterly and of course annually. Before joining the staff three years ago here at MD, I spent eight years managing key retail accounts in Kiev, the capital of Ukraine as an account coordinator.
My typical workday consists of verifying the lender’s pipelines, lots of research and miscellaneous administrative tasks related to almost any and everything in the company. I also enjoy problem-solving that result in a solution. Excellent customer service is when after closing, our client’s return to us for assistance with their mortgage needs.
Since I’ve started working in the industry, some of the changes that I’m aware of have been the creation of new programs; lenders now have the ability to E-sign, and now brokers are allowed to E-sign also. If there were one change I’d like to see in this industry; it would be more transparency in the mortgage process.