Post Close Correspondence
Several similar-looking letters may be received by the Borrower post-close containing information regarding:
- Servicer changes
- Payment address changes
- Loan number changes
- It is extremely important that home-owner read each correspondence individually in date order and follow the instructions on the most recent communication
Borrowers should refer to the first payment letter that is in their closing package for their first payment due date.
- If you do not receive a statement in the mail before your first payment date, payment should be remitted to the address on the first payment letter
- If you do receive a statement in the mail before their first payment date, payment should be remitted to the address on the statement
- Due to statement delivery rules, borrowers may receive two statements for the same payment. In this case, you should read all correspondence individually and follow the instructions on the most recent communication
If the borrower is unsure, you can direct questions to 800-535-0270 or send an email to [email protected]
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