I’d describe my role at MortgageDepot as a processor, and additionally I’m also a skilled underwriter who performs pre-qualifications as needed. Before joining the staff six years ago, I worked in bookkeeping and accounting.
Each of my work days begins with email and attention to the priority files based on their urgency. I’m very methodical in my approach, and I start each day with a daily task list. I was fascinated by the mortgage process; and as a bookkeeper, I wanted to learn more. I have the advantage of possessing a natural affinity for numbers, and I enjoy working with them, so it was a seamless progression for me. Excellent client service is when your customers are so happy that they refer others to you!
The most critical change I’ve experienced in this industry is how digital technologies have transformed processes completely. If I could have one wish granted, it would be to see quarterly information sessions that allow professionals such as myself to keep abreast of the constant changes in the mortgage industry.